↩️ Returns & Refunds

We want you to be 100% happy with every gift. If something isn't right, we'll make it right — no hassle, no stress.

Our Returns Policy

• ✅ Returns accepted within 30 days of delivery
• ✅ Item must be unused and in original packaging
• ✅ Personalised/custom items are non-returnable unless damaged or incorrect
• ✅ Free returns on damaged or incorrect items
• ✅ Refund processed within 5–7 business days of receiving the return

How to Return an Item

1. Contact us at Contact Us with your order number and reason for return
2. We'll send you a return authorisation and instructions within 24 hours
3. Pack the item securely and ship it back using the provided label
4. Once received and inspected, your refund will be processed

Refund Methods

Refunds are issued to the original payment method (credit/debit card, PayPal, etc.). You'll receive a confirmation email once your refund has been processed.

Damaged or Wrong Item?

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and we'll send a replacement or full refund immediately — at no cost to you.

Questions?

Our support team is available 24/7. Reach us at Contact Us and we'll be happy to help.